Help for Customer Appointments Process Automation

Purpose of this Process

Here we take the case of a facility that offers therapies to customers. The purpose in this case is to automate the various steps that an appointment has to take in order to complete throughout the facility.  

How Process Owner Starts the Process

On the left top side of the screen press the button "Start Process" and then select "NEW APPOINTMENT". In the emerging form put a customer,date, time and the therapist. After completing press the button "Post Changes" in the left top corner of the form. The process has been started. You the starter are the "Process Owner".


What the Process Members do

The very first task (Activity) that the system issue is an Activity for the "Process Owner" in order to make some adjustments to the data of the appointment.  So from the menu select "Activity" and from the emerging form select the Activity that matches to the appointment. By double clicking this Activity a form opens on the right of the screen. This form contains the subject of the Activity and in the lower part contains the "Job Material". Here in "Job Material" one or many forms are contained that related to Activity. The first (and only) form of "Job Material" has already opened in the centre of the screen (in all cases where the "Job Material" contains only one form this form will be opened automatically). Adjust whatever you want in the Activity (add more comments, attach files) and then, if changes are made, press "Post Changes". Then you can press the "Forward" button in the right placed "Activity" form. The process will be proceeded further. As is obvious the "Process Owner" is the first "Process Member". A Process Member is every user (Associate) that assigned and closes (finishes)

The process continious in the very same manner for the roles or names of "SECRETARY", "HOSTES", therapist, "HOSTES" again and finally "SECRETARY" for the payment. Its obvious that the process is a sequential number of Activities throughout the facility. 

Closing of Process

The Process Closes (finishes) when the last activity (payment of customer) is closed.

Process Activities Monitoring

The "Process Owner" acts as a "client" to the rest of the "Process Members" (he/she is the one that wants the "product" delivered in time). During the progress of the Process from the menu and "Processes" sees all processes to which is "Process Owner". So the question of where are which Activities can be answered on this browser.